Refund Policy

JHAKAAS GAADI – REFUND POLICY

IMPORTANT NOTICE: NO REFUNDS POLICY

At Jhakaas Gaadi, we maintain a strict NO REFUNDS policy for all our services and subscription plans. This policy is fundamental to our business model and service delivery approach.

1. SERVICE-BASED BUSINESS MODEL • Our services are consumable and cannot be refunded once delivered • Vehicle cleaning, maintenance, and health check services are performed on-site and completed immediately • Photo documentation serves as proof of service completion • Once a service is rendered, payment is final and non-refundable

2. SUBSCRIPTION PLANS - NO REFUNDS • All subscription payments are FINAL and NON-REFUNDABLE • Monthly plans (Aarambh, Swach, Jhakaas) are prepaid with no refund option • Auto-renewal charges are non-refundable once processed • Cancellation only prevents future charges but does not refund current cycle payments • Mid-cycle cancellations do not result in partial refunds or prorated amounts

3. PHYSICAL ITEMS - NO REFUNDS • Parking guard stickers, once applied to vehicles, are non-refundable • QR code stickers become vehicle-specific and payments are final • Any promotional items or accessories provided are non-refundable • Installation or application of items finalizes the transaction with no refund eligibility

4. ONE-TIME SERVICE BOOKINGS • Individual service bookings are final upon completion • Photo proof documentation confirms service delivery and finalizes payment • No refunds will be provided for completed services • Rescheduling is possible before service execution (subject to terms) but does not create refund eligibility

5. WHAT THIS MEANS FOR CUSTOMERS • No Cash Refunds: Under no circumstances will monetary refunds be provided • No Service Credits: Completed services cannot be converted to future credits or refunds • No Partial Refunds: Unused portions of subscriptions are not refundable • No Cancellation Refunds: Cancelled subscriptions do not result in refunds for any paid amounts

6. EXCEPTIONS - NONE • There are NO EXCEPTIONS to this no-refunds policy • Customer dissatisfaction does not qualify for refunds • Change of location, vehicle sale, or personal circumstances do not qualify for refunds • Weather delays or rescheduling do not create refund eligibility • Service quality concerns are addressed through rework requests only (within 6 hours), not refunds

7. QUALITY ASSURANCE ALTERNATIVE Instead of refunds, we offer: • Rework Guarantee: Report service quality issues within 6 hours with photo evidence • Service Investigation: Our team reviews all quality complaints with photo proof analysis • Corrective Action: Valid concerns may result in additional service visits (not refunds) • Process Improvement: Feedback helps improve future service delivery

8. LEGAL COMPLIANCE • This no-refunds policy is legally binding upon service booking • Complies with Indian consumer protection laws for service-based businesses • Digital acceptance of terms during app booking confirms policy agreement • Payment processing constitutes final acceptance of no-refunds terms

9. CUSTOMER ACKNOWLEDGMENT REQUIRED By booking any Jhakaas Gaadi service or subscription, customers explicitly acknowledge: • Complete understanding of the no-refunds policy • Agreement that all payments are final and non-refundable • Acceptance that services cannot be refunded once delivered • Understanding that subscription cancellation does not create refund eligibility

10. DISPUTE RESOLUTION • Refund-related disputes will be handled according to our Terms & Conditions • Mediation and arbitration processes do not override the no-refunds policy • Legal proceedings cannot compel refunds for legitimately delivered services • Customer support can clarify policy but cannot authorize exceptions

CUSTOMER PROTECTION MEASURES While we maintain a strict no-refunds policy, we ensure: • Transparent Pricing: All costs clearly displayed before booking • Detailed Service Descriptions: Complete information about what's included • Photo Documentation: Visual proof of all work completed • Quality Standards: Trained staff following established procedures • Customer Support: Available for questions and clarification

CONTACT FOR CLARIFICATION If you need clarification about this no-refunds policy before booking: • Email: refunds@jhakaasGaadi.com • Customer Support: Available in-app and website • Important: Policy clarification does not create refund eligibility

FINAL STATEMENT This no-refunds policy is non-negotiable and applies to all customers without exception. By proceeding with any booking or subscription, you confirm complete understanding and acceptance of these terms.

EFFECTIVE DATE: September 2025

By using Jhakaas Gaadi services, you acknowledge that NO REFUNDS will be provided for any reason, and all payments are final and non-refundable.